MTN Group says it suffered a cybersecurity incident that led
to unauthorised access to the personal data of some customers in selected
markets.
In a statement on Thursday, the telecoms giant assured
stakeholders that its core infrastructure — including its network, billing
systems, and financial services platforms — remains secure and fully
operational.
The company said an unknown third party claimed
responsibility for accessing parts of its system, but added that there was
currently no indication that customers’ accounts or mobile money wallets were
compromised.
“At this stage, we do not have any information to suggest that customers’ accounts and wallets have been directly compromised,” MTN said.
MTN said it immediately activated its cybersecurity response
procedures, including informing the South African Police Service (SAPS) and the
Directorate for Priority Crime Investigation, known as the Hawks.
The group said it had also notified the relevant authorities
in the affected countries and would continue to work closely with them and law
enforcement to support ongoing investigations.
In line with regulatory obligations, the network provider
said it had begun notifying affected customers.
The telecoms company urged users to remain vigilant and
observe standard security practices, including setting strong passwords,
avoiding suspicious messages, and enabling multifactor authentication where
available.
“The privacy of information is our top priority, and MTN
remains committed to safeguarding the integrity of our systems and the trust
placed in us by our customers and other stakeholders,” it said.
“To mitigate any fraudulent consequences, a fraud alert can
be placed on an individual’s credit report at any of the major credit bureaus.
“Keep MTN, MoMo and banking apps and devices updated.
“Use strong, unique passwords for accounts and change them
regularly.
“Be cautious of unexpected messages and do not click on
suspicious links.
“Do not disclose information such as passwords, PINs and OTP
when asked to do so by phone, text message or email.
“Where multifactor authentication is available, it should be
activated.”
MTN added that it would continue to contain and manage the
situation “carefully” while keeping stakeholders updated.
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