A technical glitch in MTN Nigeria’s system has resulted in
the temporary removal of debt from the accounts of subscribers who had borrowed
airtime from the company.
The glitch, which is believed to have occurred sometime in
the early hours of Saturday, has left subscribers perplexed and excited.
Upon checking their accounts, they discovered that the money
they had borrowed had vanished, leaving their balances at zero.
Responding to the development, the telecom giant confirmed
the situation in a statement shared with TheCabe on Saturday.
MTN said customers’ balance was affected by a system glitch
impacting balance enquiries.
The firm, however, assured customers of total restoration of
their balances as soon as the company’s engineers resolved the glitch.
“MTN Nigeria Communications Plc can confirm a system glitch
impacting balance enquiries. As a result, some customers may receive error
messages showing that their balances have been cleared,” the network provider
said.
“This is not the case
and all balances will reflect accurate figures once the problem is resolved.
Our engineers are currently working to ensure this.
“Please accept our apologies. We regret the inconvenience.”
Meanwhile, reactions from several subscribers flooded X,
formerly, Twitter, regarding the development.
Customers showed excitement as they believed that the
telecom operator had intentionally forgiven their outstanding debts.
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