Flutterwave says its accounts have not been hacked.
There have been concerns over a purported illegal transfer
of funds from the fintech company, with netizens taking to social media to
express worries.
In a statement on Sunday, Flutterwave said none of its
customers have lost their funds.
The company said the personal and financial information of
its customers is critical.
The fintech company said it takes its responsibility
seriously and understands that any potential security breach can cause anxiety
and concern among its customers.
“We want to reassure you that Flutterwave has not been
hacked. As a financial institution, we monitor transactions through our
transaction monitoring systems and 24-hour fraud desk and review any suspicious
activity,” the statement reads.
Flutterwave said it works with other financial institutions
and law enforcement agencies to ensure the safety and security of its
ecosystem.
During a routine check of its transaction monitoring system,
Flutterwave said it identified an “unusual trend of transactions on some users’
profiles”.
“Our team immediately launched a review (in line with our
standard operating procedure), which revealed that some users who had not
activated some of our recommended security settings might have been
susceptible,” the company said.
“We want to confirm that no user lost any funds, and we take
pride in the fact that our security measures were able to address the issue
before any harm could be done to our users.
“Our commitment to keeping our users’ financial information
safe and secure is why we invest heavily in security initiatives such as
periodic audits, certifications, and licenses such as the PCI-DSS & ISO
27001. These are in line with global best practices in information security
management.
“We want you to continue to trust us and feel secure in using Flutterwave for your business needs. Our commitment is to enable your business growth while keeping your financial information safe and secure.”
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