Guaranty Trust Bank has tendered an apology to customers for
difficulties experienced while accessing banking channels.
The financial institution made this known in an email
message to its customers on Friday.
GTB admitted to several glitches across its channels, adding
that it has not measured up on its services promises.
It, however, apologised and promised to work hard to enhance
service channels.
“We would like to sincerely apologise for every
inconvenience you have experienced whilst using our services recently,” the
message reads.
“We know that we have not measured up on our service promise
to you and for this, we are truly sorry.
“We have been working tirelessly to improve our service
channels and as a result of this, we have not been able to serve you in the way
that we are committed to doing.
“We are working hard
to fix all issues and ensuring that all services on our banking channels are
fully restored.
“We know the trust you place in us when you choose to bank
with us, and we do not take this for granted.
“Your satisfaction is at the centre of everything that we
do, and your experience of our service is a measure of our success.
“Once again, please accept our most sincere apologies.”
The bank also apologised to its customers amid several
complaints by bank users on social media.
A Twitter user, @BiyiToluwalase, on Friday, lamented the
quality of service provided by the bank
“It’s looking like GTBank doesn’t care about banking
anymore. I’m really considering moving my money to a different bank because of
the service I’ve been getting the last couple of weeks,” he said.
It's looking like GTBank doesn't care about banking anymore. I'm really considering moving my money to a different bank because the service I've been getting the last couple of weeks <<<<
— biyitoluwalase.Jesus (@BiyiToluwalase) December 9, 2022
Another user, @komolafe_rose said: “GTbank service has become horrendous.”
GTbank service has become horrendous.
— Rose 💐 (@komolafe_rose) December 9, 2022
Click to signup for FREE news updates, latest information and hottest gists everydayGTbank service has become horrendous.
— Rose 💐 (@komolafe_rose) December 9, 2022
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