The Nnamdi Azikiwe International Airport in Abuja has been
named the best airport by size in Africa by the Airports Council International
(ACI) on Monday.
The award, which was based on judgements by customers, was
also presented to Jomo Kenyatta International Airport in Nairobi, Kenya.
According to ACI, both airports size caters to between five
to 15 million passengers per year.
“This year more than any other, the awards recognise those
airports that have listened to their customers and adapted the services and
experiences they offer to meet changing needs and expectations under very
trying circumstances,” Luis Felipe de Oliveira, ACI World’s director, said.
“I am proud of the achievements of all ASQ award winners
which shows their focus on delivering excellence in customer experience and
setting an example of excellence for their peers. As we come together as an industry
to meet the challenges of the COVID-19 pandemic, the focus on customers that
the ASQ programme provides will help guide the way.”
Celebrating the award, the Federal Airports Authority of
Nigeria (FAAN) said it represents its commitment to continuously improving
customer experience across all its airports.
“The recognition comes at a time when we are geared towards
ensuring seamless airport facilitation with the opening of new terminals and
upgrading of our current infrastructures across board,” the statement signed by
Henrietta Yakubu, FAAN general manager of corporate affairs, read.
“Despite a turbulent year plagued by COVID-19 induced
financial struggles, the authority has endeavoured to prioritize customer
satisfaction while ensuring that health and safety remain topmost.”
Other airports recognised in Africa included Kotoka
International Airport, Ghana (two to five million passengers annually); and Moi
International Airport – Mombasa, Kenya (under two million passengers per year).
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