In separate interviews with the News Agency of Nigeria (NAN) in Lagos on Monday, DStv subscribers pleaded with the Federal Government to enact a law to compel MultiChoice to introduce “pay-as-you-view billing’’ system.
The subscribers said that there was a need for such billing system, as it would ensure value for the subscription.
Many of the subscribers complained of paying for what they did not get services for, saying that after several complaints, MultiChoice did not listen.
Mr Uzochukwu Nwafor, a businessman, said that MultiChoice was not considerate on how it was handling the issue of pay-as-you-view.
“They need to put a regulation in place to help subscribers enjoy the money they paid to view the programmes.
“With that (pay-as-you-view billing), we can save some money, I see subscribing to DStv programmes as a waste of money; it does not happen abroad or even in South Africa, ‘’ he said.
Mr Silvanus Nwankwo, a civil servant, said that the National Assembly (NASS) was supposed to look into the operations of MultiChoice.
“Many companies come to Nigeria and rip us off because our policies are not being implemented.
“Again, DStv does not have serious competitors and that is why the company is behaving as it pleases.
“The Pay-As-You-Go billing that telecommunications operators offer is supposed to be applicable to DStv,’’ he said.
Nwankwo, however, said that the NASS should focus on the number of Nigerians that subscribed to the company’s service and insist on reducing prices of its bouquets.
A Hip Hop Artiste, Ishmael Lawal, popularly known as ‘King Songo’ said that MultiChoice was defrauding Nigerians, as its decoder did not work properly.
Lawal said that after subscription, he hardly watched the programmes because the signal was poor.
He also said, “The company cuts off subscriptions two days before expiration, without warning.
“Again, they keep repeating programmes, when one had paid to get new and trending programmes.’’
A source at the Consumer Protection Council, who pleaded anonymity, said that the council had already taken MultiChoice to court over the issue.
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See how shallow minded Nigerians are embarrassing themselves for all to see!
ReplyDeleteFor the umpteenth time, there is no such thing as "pay as you go" in TV broadcast anywhere in the world. Such technology doesn't exist. Maybe Nigerians are confusing pay as you go with pay per view and the latter is applicable for specific programming that is separated from normal programming.
And as per cost of subscription, if it's too high, no be by force to pay! It's a privilege not a right.
And if your signals are poor, accredited technicians full market.
Sir,All your points sounds baseless,whatever Nigerians want should be what the seller should provide and not reap us off,if they have a better service and billing elsewhere,then it should be the benchmark here also
ReplyDeleteDoes the phrase "terms and conditions" have any meaning to you? The moment you pay for subscription, you are legally bound to their terms and conditions, not what you want.
DeleteIf don't know, ask.