The Nigerian Communications
Commission (NCC) has ordered all Telecoms Operators in the country to give a
14-day grace for subscribers to exhaust their remaining data after the 30 days
expiration period.
Ms. Hellen Obi, who represented
the Executive Vice Chairman NCC, Professor Umar Danbata, stated this yesterday,
in Minna, the Niger State capital at the Consumers Conversation Forum.
The event was organised by the
NCC to sensitise consumers on the need to follow the right channel in resolving
issues with their service providers.
“NCC has mandated all network
providers to give their subscribers 14 days of grace after the 30 days
expiration of their data if they still have data left and cannot recharge to
get their data rolled over,” she stated.
Obi declared 2017 as NCC Telecom
Consumer year as a result of the consumer’s importance to the growth and
development of the telecom industry.
She added: “The commission which
is the independent regulatory authority for the telecommunications industry in
Nigeria declared Year 2017 as NCC year of the telecom consumer in recognition
of the importance of the consumer to the phenomenal growth and development in
the telecoms sector.
“The year of telecom consumer,
which was formally launched by NCC Executive Vice Chairman/CEO, Danbata, is in
tandem with the 8-point Agenda of the commission aimed to protect, educate, and
empower consumers towards ensuring sustainable growth and further development
in the Telecom sector.’’
Obi explained that the consumer
conversation was designed to educate and inform consumers about their rights
and privileges with their service providers.
The commission also articulated
four strategic initiatives as key drivers of the Consumer Conversation
including “Do-Not-Disturb” (DND) Service across all telecom networks, a
service, which enables the consumer to stop receiving unwanted and unsolicited
messages from telecom operators.
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It's a good development. we'r delighted with this.
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