According to the singer, she had a terrible experience with the airline, its customer service and the rule of only one hand luggage.
In 2014, Lami Philips had a similar complaint about Air France and she also expressed her anger on social media.
Here is what Nikki had to say
Flew ur airline for the 1st time to & fro the UK & had a terrible experience with your customer service @ArikAirNigeria @arikairuk #ArikAir— Nikki Laoye (@NikkiLaoye) June 6, 2016
Never heard of ur weird rule of one hand luggage,where a female handbag is termed as luggage @ArikAirNigeria @arikairuk #ArikAir— Nikki Laoye (@NikkiLaoye) June 6, 2016
A proper explanation to a 1st time customer would ave bn appreciated but Ur Staff decided to threatenMe @ArikAirNigeria @arikairuk #ArikAir— Nikki Laoye (@NikkiLaoye) June 6, 2016
Anoda staff with sense decided to apologise on behalf of the crazy one who obviously isn't well trained @ArikAirNigeria @arikairuk #ArikAir— Nikki Laoye (@NikkiLaoye) June 6, 2016
It's a shame that in 2016,ppl are Still complaining about you and ur services. Aren't you guys tired? @ArikAirNigeria @arikairuk #ArikAir— Nikki Laoye (@NikkiLaoye) June 6, 2016
This took place at Heathrow on my way back to Lagos and i finally have time to tweet at you guys. @ArikAirNigeria @arikairuk #ArikAir— Nikki Laoye (@NikkiLaoye) June 6, 2016
I finally had to pay £100 for my 9kg small trolley hand luggage as extra luggage cos i could only carry my handbag @ArikAirNigeria #ArikAir— Nikki Laoye (@NikkiLaoye) June 6, 2016
I had d money,No prob but made no sense. Flew Nigeria to UK with same bag & trolley box.To fly back was now wahala @ArikAirNigeria #ArikAir— Nikki Laoye (@NikkiLaoye) June 6, 2016
Heard am not the 1st victim of this. Making cheap money off your 1st time customers isn't the way to go. @ArikAirNigeria #ArikAir— Nikki Laoye (@NikkiLaoye) June 6, 2016
I do hope the department in charge of complaints will take this into consideration & deal with it. @ArikAirNigeria #ArikAir— Nikki Laoye (@NikkiLaoye) June 6, 2016
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Arik? After my experience in Lagos-bound Arik from South Africa, I weep for Nigeria and the airline.
ReplyDeleteI won't know about their service, hand luggage should be minimal and airline set kilogram.
ReplyDelete