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Baggage delay: Nigeria issues 21-day ultimatum to Turkish Airlines


The Federal Government has issued a 21-day ultimatum to Turkish Airlines to comply with the order of Consumer Protection Council, CPC, over abuse of rights of passengers on flight TK 623 of December 20, 2015 or face sanctions. Attorney-General of the Federation, Abubakar Malami, slammed the ultimatum against the backdrop of shoddy treatment of Nigerian passengers aboard the airline’s flight, especially with regards to misplaced baggage.


 Passengers on the said flight TK 623 to Abuja were allegedly subjected to untold hardships, as they were forced to repeatedly check the airport in Abuja on the fate of their baggage, thereby incurring extra and budgeted expenditure, including hotel accommodation, without any form of support by the airline.

Following a report on the incident, the CPC in a letter to the airline, dated December 29, 2015, signed by its Director General, requested the airline to provide it with a full situation report of the events, including Turkish Airline’s policy on delayed baggage, particularly as regards the compensation of affected passengers, the number of affected passengers, the number of those yet to receive their baggage and when same was expected to arrive. The airline was also asked to indicate what steps it had taken to provide appropriate redress to the affected passengers.
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1 comment

  1. Any airline can do any rubbish and get away with ONLY in Nigeria. story for the gods, when they have no law to be scared of.I wish I never knew nigeria.country with high rate of idiocy

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