Ecobank Plc, on Thursday, indefinitely suspended the migration of former Oceanic Bank accounts from finacle to flexcube software, due to the inability of customers to access their funds.
Investigations revealed that the suspension was as a result of various threats from customers across the country, especially in the North.
The bank had resorted to Pasys, an application device developed for posting in both Ecobank and the defunct Oceanic Bank database, but customers of the defunct Oceanic Bank could not access their funds since the migration to the flexcube.
It was gathered that while Oceanic Bank was using finacle software, Ecobank is using flexcube and, upon acquisition of the former, began the migration to ensure uniformity in its banking application process.
Meanwhile, a reliable source in the bank said they had completed the migration process, but reverted to the old application because of slow service.
"There is need to avoid further complaint by customers. The normal backup system is what the bank is currently using," the source said, adding that all the branches of the bank will be on flexcube when the service becomes active.
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that's better because since the acquisition, i've been unable to receive money.
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