Customers of Samsung Electronics West Africa have been enjoying a 24- month free warranty on all products purchased from the company from May 1, 2012.
Mr Nicholas Shin, the Managing Director of the company made this known on Friday in Lagos at a press briefing.
Shin said that the company had extended its products warranty period to two years, adding that the 24 months warranty was meant for West African continent alone.
“Customers will now enjoy a 24-month warranty on all Samsung products purchased from May 1, 2012 at no extra charge.
“In the past, the standard factory warranty on Samsung product range was valid for 12 months, however, now customers can experience more peace of mind with an additional 12 month extension,’’ the MD said.
The director said that the standard factory warranty covered all appliances and digital air solutions product lines.
Mr Raymond Olatokun, the Head of Service Unit of the company, said that the products were produced with the “Built for Africa Initiative”.
He stressed that the company considered the weather and electricity situation of the African continent before the products were produced.
“We are aware of the need for consumers to have access to the very best service level agreements.
“The extended factory warranty ensures that comprehensive service assistance in case of incidental product failure is giving to consumers
“It also aimed at building the confidence of customers on all our products.”
“I want to equally advise our customers to register any Samsung product they buy on www.samsung.com to ensure that warranty claims are easy to manage,’’ he said. Click to signup for FREE news updates, latest information and hottest gists everyday
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